Client Experiences
What Our Clients Say
Employers and employees across Selangor and Malaysia share their experience of working with Setia Counsel on employment contracts, disputes, and HR compliance matters.
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Matters Handled
14+
Years of Practice
4.8
Average Rating
92%
Client Satisfaction
Verified Reviews
Client Testimonials
From contract reviews to Industrial Court proceedings — here is what clients share about their experience.
Ahmad Hairul
HR Manager · Shah Alam
We brought Setia Counsel in to review our company's employment contracts after the 2022 amendments. The review memo was thorough — they identified three clauses that were non-compliant and suggested practical revisions. The follow-up call was genuinely useful, not just a formality.
Contract Review · February 2025
Lim Chai Ling
Finance Professional · Petaling Jaya
I was facing a constructive dismissal situation and genuinely did not know where to start. Suraya walked me through the Industrial Relations Act process clearly, and the written case assessment gave me a realistic picture of what to expect. The case was resolved at conciliation stage — a much better outcome than I had anticipated.
Dispute Resolution · January 2025
Manpreet Nair
Operations Director · Subang Jaya
The HR Policy Audit was well structured. Krishnan's team reviewed our entire staff handbook and identified gaps we had not been aware of — particularly around flexible working provisions that the Act now requires. The remediation plan was practical and sized for an SME, not a corporation. Worth the investment.
HR Policy Audit · December 2024
Siti Rohani
Business Owner · Klang
I had an employee dispute that I handled poorly at the start — not knowing the proper process made things worse. Nadia was patient in explaining what should have happened and what the realistic options were at that point. The outcome was fair and we avoided the Industrial Court entirely. I will not make the same mistakes again.
Dispute Resolution · January 2025
Tan Kok Wei
IT Professional · Puchong
Before accepting a senior role, I asked Setia Counsel to review the offer letter. They identified a non-compete clause that was broader than Malaysian law permits and suggested wording that was more balanced. The employer accepted the revisions. I felt much better signing knowing the terms had been properly checked.
Contract Review · February 2025
Priya Narayan
Retail Chain Manager · Damansara
We engaged Setia Counsel for an HR audit after a period of rapid growth. Our policies had not kept up with the expansion. The report was structured and the recommendations were actionable — we worked through them over three months and now have a handbook we are actually confident about. Good value for what we received.
HR Policy Audit · November 2024
In More Detail
Case Studies
Three representative matters that illustrate how Setia Counsel approaches different employment law situations.
Case Study 01
SME Contract Overhaul
Manufacturing · Selangor
Challenge
A 45-person manufacturing company had used the same employment contract template for seven years. Following the 2022 Employment Act amendments, the HR manager was concerned the terms were no longer compliant and could expose the company to liability.
Outcome
Contract review completed in 6 working days. Five non-compliant clauses identified — including paternity leave provisions and flexible working terms. Revised contract template delivered with explanatory notes for HR use. Management briefing held to walk through the changes.
Duration: 2 weeks · Service: Contract Review
Case Study 02
Constructive Dismissal — Employee Side
Technology Sector · Petaling Jaya
Challenge
An employee in a technology firm had her role significantly changed after raising a workplace complaint, making her position effectively untenable. She resigned and sought advice on whether the circumstances supported a constructive dismissal claim under the Industrial Relations Act 1967.
Outcome
Case assessment confirmed strong grounds for a constructive dismissal claim. Representation at the Department of Labour conciliation resulted in a negotiated settlement — including compensatory payment and a neutral reference — without Industrial Court proceedings.
Duration: 11 weeks · Service: Dispute Resolution
Case Study 03
HR Handbook Rebuild
Retail · Klang Valley
Challenge
A retail chain with 120 staff across eight locations had no consolidated HR handbook. Policies existed informally, enforcement was inconsistent, and the business had recently received a complaint at the Selangor Labour Office over annual leave entitlements.
Outcome
Comprehensive HR audit completed over five weeks, identifying 12 policy gaps. A new staff handbook was developed with compliant leave, working hours, grievance, and disciplinary policies. Briefing sessions held with store managers. The outstanding Labour Office complaint was resolved through voluntary compliance.
Duration: 7 weeks · Service: HR Policy Audit
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Whether you need a contract reviewed, a dispute advised on, or your HR policies audited — reach out and we will explain how we can help.
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